Environmental Graphic Design | Wayfinding Signs | Brand Identity | Corporate Signage | Marketing
frequently asked questions

Frequently Asked Questions

Check out these frequently asked questions for quick answers you may find helpful. If you do not see what you need here, please feel free to contact us anytime.

What are your opening hours?

Our opening hours are Monday – Friday, 8:30 a.m. until 5:00 p.m. EST excluding national holidays.  Feel free to email us via our contact page at any time and we will get back to you as soon as possible.

Can I change my order after I submit it?

All orders whether personally designed or created using Ace are unable to be changed once the order is placed.

Who do I contact if I have a problem?

Please feel free to use our contact page or call 1-888-460-1308.

When will my product ship?

Personally designed-printed products should ship within 3 business days. If our  designer Ace assisted you, shipping of those items can take up to 5 business days.  Most dimensional sign products will be shipped within 2 weeks. We do our best to ensure nothing leaves the production facility until it has been signed off through atleast 3 quality controllers. We aim to have 100% customer satisfaction.

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Does it matter what time I place my order?

Orders placed after 5:00 p.m. EST will not be received until the following business day. All delivery times begin (proof, print date, ship date, etc.) from the date your order is received and processed.

Do you offer rush services?

Offering rush services is one of our frequently asked questions. We do not offer any expedited delivery services at this point in time. However, we have very competitive completion dates

My product arrived damaged. What next?

Please take photos of the damaged packaging prior to opening. Use our contact page and select “Customer Service” from the dropdown menu.  We always work with our customers to resolve any issues.

Are you an approved Government Contractor?

Yes! See our credentials.

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